August 14, 2024
By Gareth Davies, Director, Client Engagement at TrueNorth Having ditched your antiquated Excel-based systems, your team are merrily and efficiently flying through their business process on your shiny new Dynamics 365/Power Platform-based system. But there’s one problem: interactions with external stakeholders are still dependent on sending sensitive information backwards and forwards via email. This is inefficient, often involving manual transcription of data, and potentially insecure. What can be done? Many business processes include interactions with external stakeholders: cases are submitted; […]