janesteen

Since TrueNorth IT was founded in 2014, we’ve witnessed extraordinary progress in technology, reshaping the way we work and the systems we create for our clients. To mark our first decade in business, we’ve created a round-up of five technological advances that have made a significant impact to the world in the last ten years. And – because we specialise in digital transformation using Microsoft tools – we’ve added five advances in the Microsoft ecosystem on which our business is […]

By Alex Radice, Senior Solution Developer, TrueNorth IT The Service Management side to Dynamics 365 includes features such as calculating the times when cases must be closed by to avoid breaching the organisation’s Service Level Agreement. Measuring resolution time requires the system to know which days count as “business days” so it maintains a list of Business Closures which are non-working days: Business Closures are also used for scheduling, work hours and within other areas of Dynamics 365. Normally a […]