janesteen

Power Platform ALM (Application Lifecycle Management) is the engine behind agile, efficient and stable software delivery. It provides the structure and tools needed to take an idea from concept to production, something that’s especially valuable in Power Platform development. In the latest of TrueNorth’s ‘Ask the Expert’ videos, Steve Drake, Director of Technology, shared how his team has adapted ALM to work within Power Platform’s unique low-code environment – and why good ALM is so important for both development teams […]

Kade’s year in industry: Inspired by the return of a classic With the new Karate Kid film hitting cinemas this month, we couldn’t resist the chance to pay tribute to the legendary dojo spirit. At TrueNorth IT, we’ve always believed in the power of mentorship, discipline and quiet determination, values that run deep in the Karate Kid universe. So, when we looked back on on the placement year that Kade has spent with us, the parallels were too perfect to […]

In our latest Ask the Expert video, Steve Drake, director of technology at TrueNorth IT, shares insights into how organisations can get the most from Microsoft Copilot. While the Artificial Intelligence (AI) assistant offers huge potential, its performance depends heavily on data quality, structure and strategy. Here are four key takeaways from the conversation.   1. Copilot is only as good as your data Copilot data readiness is the part that often gets skipped. A common misconception is that Copilot […]

Since TrueNorth IT was founded in 2014, we’ve witnessed extraordinary progress in technology, reshaping the way we work and the systems we create for our clients. To mark our first decade in business, we’ve created a round-up of five technological advances that have made a significant impact to the world in the last ten years. And – because we specialise in digital transformation using Microsoft tools – we’ve added five advances in the Microsoft ecosystem on which our business is […]

By Alex Radice, Senior Solution Developer, TrueNorth IT The Service Management side to Dynamics 365 includes features such as calculating the times when cases must be closed by to avoid breaching the organisation’s Service Level Agreement. Measuring resolution time requires the system to know which days count as “business days” so it maintains a list of Business Closures which are non-working days: In Dynamics 365 Business Closures are also used for scheduling, work hours and other areas. Normally a system […]