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Every supplier who pitches you a Dynamics 365 project will show you their team: names, roles, specialisms. Nobody really shows you the other side, which is the one where your people sit. It’s an aspect of the project that matters more than people might expect. Think of any project you’ve seen run smoothly, and there’ll have been someone on the client side able to make decisions or explain the data, and the diary space to actually do so. Choosing the […]

License pricing is the easiest cost to obtain in the entire project planning process, but on its own it’s not very useful. You can get the information in a few minutes. Microsoft publishes Dynamics 365 licencing prices on its website; its apparent simplicity makes it reassuring enough to plug into an Excel spreadsheet. However, once you consider the project’s total cost, you realise that licensing was never really the question. We won’t claim that there’s a straightforward figure for the […]

Everyone in IT project management has been burned by a project. A project that overran, a partner who became less responsive once the contract was signed, a series of “we’ll sort its” that never got sorted. That experience is never pleasant. Like every platform, Dynamics 365 CE has its pitfalls. So if you’re weighing up a Dynamics 365 CE partner at the moment, here are five potential issues to investigate before anything gets signed. What’s the total cost, not just […]

If you’re putting together an internal business case for Dynamics 365 Customer Engagement, you probably know the procedure: quantify the problem, set out the costs, show a return. What sometimes catches people out is what’s specific to Dynamics 365 CE. There are things that look straightforward on paper but have a habit of surfacing later, usually at the point where a number on your business case suddenly doesn’t match a number on the quote. Here’s what’s worth knowing as you […]

If you’ve spent any time looking at Dynamics 365 Customer Engagement (CE), you’ll know it’s not a small thing. Microsoft have built a suite of applications that manages sales, customer service, field service and marketing. When you first look at it all together, it can feel like trying to eat an elephant. The good news is that nobody implements all of it in one go. The better news is that most organisations – even sizeable ones – only need a […]

Most organisations don’t struggle to get data into Microsoft Dataverse. That part is already done. Cases, contacts, accounts, projects…the data is there, structured and governed. The friction starts when you try to use it. Your frontend team wants to build a customer portal or internal app. What they actually get handed is a stack of complexity: Entra ID authentication flows, OData queries, service principals, token management and GUID lookups. None of that belongs in a modern frontend codebase, yet it […]

In our latest ‘Ask the Expert’ video, our client, Martin Court of Redcentric, shares his perspective on how to building a strong partnership with us helped to fix a troubled Dynamics 365 project. Alongside our Director of Engagement, Gareth Davies, Martin starts by recounting a situation many organisations will recognise: a powerful technology platform that, after an early implementation, simply wasn’t delivering. Instead of starting again from scratch, Redcentric faced a much harder challenge: repairing and rebuilding a damaged foundation […]

By Steve Drake, Director of Technology at TrueNorth IT.   Low Code’s Limitations Mean That You Actually Need Code Low code has become one of those terms everyone loves to throw around. It promises faster delivery, reduced complexity and the magic of empowering business users to build without needing deep technical skills. But here’s the reality: low code’s limitations mean that you actually need code to get value from it.   What Low Code Isn’t Low code isn’t about stringing […]

We tasked our graduate developer Kade with creating an AI helpdesk portal to make it easier for customers to submit tickets and annotations on cases. The goal was to improve the quality of tickets, streamline our workflows in supporting customers and give our customers a more intuitive experience. The standout feature of the portal? AI integration, designed to understand each customer’s unique environment, context and needs.   Portal Background The portal Kade developed is hosted on Azure Static Web Apps, built […]