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Our new ChatGPT integration for the Dynamics 365 customer engagement apps is all about efficiency. The integration uses the ChatGPT chat bot, which is powered by artificial intelligence, to streamline customer service tasks. It simplifies the workload of customer service agents, salespeople and the marketing team. At the core of the integration is ChatGPT’s intelligent screening of customer interactions. Every touchpoint that’s captured on your Dynamics 365 system can be almost instantly analysed by the bot to create a succinct […]

By Christian Waters, Director, Delivery at TrueNorth IT TrueNorth was pleased to achieve Microsoft Gold Partnership in Cloud Platform in October 2021, after holding Silver in Cloud Platform status for several years. This article summarises what the Gold Partnership requirements are, what the benefits are, and what options there are to qualify for other elements of the partner programme.   How to Qualify for Microsoft Gold Partnership There are several different options to qualify for Gold: Azure Consumption: $100,000 of […]

TrueNorth IT has achieved Gold partnership with Microsoft in Cloud Platform. This demonstrates industry-leading ability in delivering cloud services for clients. The partnership elevates the company’s capability to deliver cloud applications on Microsoft Azure, including deploying, migrating and maintaining cloud services. TrueNorth qualified for Gold via the Cloud Consumption option, which recognises the Azure spend of the company’s Digital Partners of Record and the qualifications of its staff. In an increasingly cloud-first world, the Gold partnership is an important recognition […]

By Steve Drake, Director, Technology at TrueNorth IT Quite often we need to surface data from another system within Microsoft Dynamics. Sometimes the need is simply to display static read-only data, but we may also on occasion require: Users to be able to interact with this data Lists of data items that can be filtered External data that is aware of and can interact with the form within which it is displayed Filtering of external data using security roles of […]

By Christian Waters, Director, Delivery at TrueNorth IT. From the First Industrial Revolution to the Third, in the history of our building.   The First Industrial Revolution If you have ever visited our office, you have probably had to suffer a minor lecture about the heritage of the Tower Works site and surrounding area. The Holbeck area of Leeds was at the forefront of industrialisation at the end of the 18th century and is one of the few areas where […]

By Christian Waters, Director, Delivery at TrueNorth The silver lining of every disaster and calamity is the infamous “learning opportunity”, a valuable chance to be forewarned and forearmed! In the spirit of our continuing quest for efficient and harmonious delivery of business applications, what has TrueNorth learnt from the lockdown experience and can we apply some of these lessons to our day-to-day operations?   Working from Home It seems to be universally agreed that working from home is here to […]

By Steve Drake, Director, Technology at TrueNorth IT. In the past we have built CRM (Dataverse) portals using Microsoft’s PowerApps Portals. We have even blogged about it. But often you cannot deliver exactly what the user wants with PowerApps Portals. Sometimes we need a more code-focused solution and one that our Dataverse developers will be familiar with.   What do our Dataverse Developers Know? JavaScript, TypeScript, JavaScript and JavaScript … With Dataverse you can customise your forms with JavaScript; you […]

By Christian Waters, Director, Delivery at TrueNorth The legacy web client for Dynamics 365 was deprecated in September 2019, and was replaced by the Dynamics 365 Unified Interface. This brings a consistent design across all devices and all platforms accessing the Dataverse that underpins both Dynamics 365 and Power Platform. Here I’d like to share with you a few of the new features that may not be immediately obvious, but which make a real difference to ease of navigation and […]

By Steve Drake, Director, Technology at TrueNorth IT. With the C-thing, more of us are working from home. And, as we get closer to Christmas, the cheer that Christmas tends to fill our office with – Secret Santa, Xmas jumpers, decorations, mince pies – is often absent this year. Well, you can bring some Christmas cheer to your team’s meetings with some technical know-how.   Firstly, Why Not Change your Profile Picture? You can change your profile picture within Teams. […]