Delivering Flexible Microsoft Dynamics 365 Services to a Prestigious Cultural Centre
August 12, 2024
Connecting a Power Generation Company With National Grid’s PAS
August 12, 2024Creating a Modern Case Management System for Healthcare Improvement Scotland
As part of our long-term technical partnership with Healthcare Improvement Scotland, TrueNorth are extremely proud to be delivering a new system for the Death Certification Review Service.
The Task
The Death Certification Review Service (DCRS), which is run by Healthcare Improvement Scotland, checks on the accuracy of a sample of Medical Certificates of Cause of Death (MCCDs). An MCCD is the form a doctor completes when someone has died. The DCRS aim to improve the:
- Quality and accuracy of Medical Certificates of Cause of Death (MCCD)
- Public health information about causes of death in Scotland; and
- Clinical governance issues identified during the death certification review process.
A requirement for a new system was identified, based on Microsoft Dynamics 365 Customer Service.
The Solution
Microsoft Dynamics 365 provided the core of the Japan House CRM solution, with dotmailer tightly integrated to provide advanced marketing functions.
The core Dynamics 365 functionality, combined with its easy extensibility, enabled Japan House to manage all aspects of its business efficiently. The system was chosen to provide a single, consolidated view of Japan House’s customer relationships and activities, accessible from desktop and mobile platforms.
TrueNorth delivered the solution in a series of fortnightly sprints. The system was demonstrated at the end of each sprint and deployed to a test environment, giving the Japan House team an early opportunity to provide feedback and refine the design at each stage. This iterative approach meant that Japan House could begin production use of the system as soon as each initial sprint was deployed.
The TrueNorth team built in search, analytics and reporting at various levels, from efficient quick search across multiple entities, to advanced find and personalised dashboards. To complement the Dynamics 365 features, and to satisfy the requirements for tracking customer responses, closed loop marketing and A/B testing, the solution was integrated with dotmailer, an industry-leading marketing automation service. The initial implementation also included basic integration between Dynamics 365 and a payment gateway, allowing payments to be taken directly from within Dynamics 365.
TrueNorth’s customisations followed Microsoft-supported guidelines and best practice. This approach minimised delivery time, avoided unnecessary risk when upgrading, and empowered Japan House to take ownership of the solution moving forward.
The outcome is a flexible system that fully meets the client’s requirements, and which can be readily adapted to take account of changing needs in the future.
"The service that DCRS provides is extremely time sensitive, with any failure to meet SLAs having a very real impact on members of the public at a particularly vulnerable time. The new Dynamics based system will help streamline our processes, allow us to continue to successfully deliver our service and build on the improvement already achieved."
Dr C George M Fernie, Senior Medical Reviewer, DCRS
