The task
The Death Certification Review Service (DCRS), which is run by Healthcare Improvement Scotland, checks on the accuracy of a sample of Medical Certificates of Cause of Death (MCCDs). An MCCD is the form a doctor completes when someone has died. The DCRS aim to improve the:- Quality and accuracy of Medical Certificates of Cause of Death (MCCD)
- Public health information about causes of death in Scotland; and
- Clinical governance issues identified during the death certification review process.
A requirement for a new system was identified, based on Microsoft Dynamics 365 Customer Service.
The solution
Critical integration with both National Records Scotland and the Community Health Index system is implemented with Azure Integration Services. The system will also include integration with HIS’ Avaya cloud telephony system (Cloud Office).
The DCRS system is the first production Dynamics 365 based system to be hosted on NHS National Services Scotland’s national Microsoft 365 subscription.
This is a challenging project, with multiple external stakeholders, tight deadlines, and statutory service level agreements.
The discovery phase is complete, and development is in progress with a view to a production cutover from the incumbent system in March 2021.
“The service that DCRS provides is extremely time sensitive, with any failure to meet SLAs having a very real impact on members of the public at a particularly vulnerable time. The new Dynamics based system will help streamline our processes, allow us to continue to successfully deliver our service and build on the improvement already achieved.”Dr C George M Fernie, Senior Medical Reviewer, DCRS
